Privacy Policy

Ngaoyi Cleaning is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

• Book our cleaning services through our website or phone
• Contact us for inquiries or support
• Subscribe to our newsletter or updates
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Service preferences and booking details
• Payment information (processed securely through our payment partners)
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our cleaning services
• Process payments and send invoices
• Communicate with you about your bookings
• Send service updates and important notices
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our cleaning staff (only information necessary for service delivery)
• Payment processors (Yoco, PayPal, etc.) for transaction processing
• Service providers who assist with our operations
• Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage practices

5. Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent at any time

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage
• Provide personalized content

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

8. Contact Us